Complaint book

We are committed to providing quality service to our customers and value your opinions and feedback. The Official Platform - Electronic Complaints Book and Electronic Compliments Book, available at www.livroreclamacoes.pt , was designed to offer a convenient, efficient, official and legal way to inform us about your experiences with us.

If you had a positive experience and would like to praise any aspect of our services, we would be very grateful to receive your positive feedback. On the other hand, if there was a problem or if we did not meet your expectations, we would also like to know so that we can resolve the situation in the best possible way and continually improve our services.

Use the forms available at www.livroreclamacoes.pt to register your complaints or compliments. Your opinions are important to us and will be treated confidentially and seriously.

Furthermore, for any questions or suggestions, do not hesitate to get in touch using the means available on the contact page of our website. Thank you for taking the time to help us improve.